Insurance at the physical clinic

Understand the route before you attend

International travel insurance and Spanish private health insurance follow different processes. Reception checks the information needed for your policy.

Illustrative patient providing insurance information at clinic reception
No automatic promisesCoverage depends on policy and insurer authorisation

Select your situation

Two clear routes, not one generic insurance page

Choose the option that applies to you. The information changes without leaving the page.

International travel insurance

Visiting Spain and need medical care?

Contact the clinic with your insurer, policy number and assistance reference. Depending on approval, direct billing may be possible for covered treatment at the clinic.

  • Explain the medical attention you need
  • Provide policy and assistance details
  • Wait for reception to confirm the route
  • Do not assume coverage before authorisation

Spanish providers shown by the clinic

Approved Spanish insurance logos

Check your policy
MAPFRE insurance
Adeslas insurance
Occident insurance
Sanitas insurance
Caser insurance
Serviall insurance

A logo does not confirm coverage. Benefits and direct billing depend on the patient’s policy and insurer authorisation. Contact reception before attending.

The process

Four steps through reception

Home and hotel visits are separate: they are paid directly by cash or card and are not covered by insurance.

01

Contact the clinic

Explain the medical service or attention required.

02

Share policy details

Send the insurer, policy number and assistance reference.

03

Confirm authorisation

Reception checks the correct process for the visit.

04

Attend appropriately

Follow the route and timing confirmed by reception.

Should I contact the clinic before attending with insurance?

Yes. Contact reception with your insurer, policy number and assistance reference so the team can explain the correct process.

Is direct billing always available?

No. Coverage and direct billing depend on the individual policy and insurer authorisation.

Are home and hotel visits covered by insurance?

No. Home and hotel visits are paid directly by cash or card.

Tell reception what you need

The team will explain availability and the appropriate next step for clinic care, insurance, testing or a home and hotel visit.

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